REFUND AND RETURNS POLICY
1. Overview of Return and Refund Policy
CHEIKH VALUE MART SALE LLC has established this return and refund policy to protect the legitimate rights and interests of users purchasing household goods—such as activated carbon deodorizing bags, LED sensor lights, cabinet lights, kitchen and bathroom storage organizers, and cleaning tools. This policy applies to transactions involving standard products and does not cover items subject to personalization or special handling arrangements. Users should carefully review the relevant terms before requesting a return or refund.
2. Scope of Returns
Users may apply for a return if the product remains in pristine, unused condition and is suitable for resale. Items that have been used, have damaged packaging, or exhibit obvious man-made damage rendering them unfit for resale are ineligible for return. All return requests are subject to review based on the actual condition of the product.
3. Non-Returnable Situations
Returns are not accepted in the following cases: the product has been used; the product is damaged due to user action; the product’s appearance or functionality has been altered; or the product is missing necessary accessories or packaging, thereby affecting its resaleability. Any condition that compromises the product’s suitability for resale disqualifies it from return.
4. Return Shipping Costs
If a return request is due to product quality issues and the claim is verified, the merchant shall bear the return shipping costs. If the return request arises from personal reasons or issues unrelated to quality, the buyer is responsible for the return shipping costs. This rule applies to all product categories eligible for return.
5. Refund Processing
The refund process begins once the returned product has been inspected, confirmed eligible, and successfully received. Refunds will be issued via the original payment method within 3 to 5 business days of receipt of the returned product. The actual time it takes for funds to appear in the account may vary depending on the payment method used.
6. Return Procedure
To initiate a return, users must first submit a request and await the outcome of the review. Upon approval, users should follow the provided instructions to return the item, ensuring the packaging is intact and all accessories are included. Please retain proof of shipment after the return is completed for subsequent verification and confirmation.
7. Requirements for Item Condition
All returned items must remain in their original condition—unused, undamaged, free of stains, and with complete packaging. Failure to meet these requirements may affect the outcome of the return review or even result in the rejection of the return request.
8. Handling of Refund Exceptions
Should any exceptions arise during the refund process—such as mismatched information or payment channel irregularities—supplementary processing will be conducted following verification. Users are required to provide necessary information to complete the refund process; however, no data unrelated to the transaction will be requested.
9. Scope of Policy Application
This return and refund policy applies solely to standard products sold on this website and does not cover non-standard transaction scenarios. All return and refund processing is conducted in accordance with this policy to ensure procedural consistency and fairness.
10. Policy Updates
The content of this policy is subject to adjustment and updates based on operational requirements; the updated version will serve as the governing standard. Users are advised to review the relevant policies prior to each transaction to ensure a clear understanding of the return and refund rules.
